FAQs

1. What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it). 

2. Are my payments securely processed?

Absolutely! Your payments are securely processed through our website. We utilize industry-standard encryption and have a robust SSL certificate in place to safeguard all payment transactions and personal information.

3. Which currency are you using on your website?

Our products are set in US dollars.

4. What payment methods do you accept?

We accept payments through major credit cards such as American Express, Mastercard, Visa.

5. What if I’m not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. 

6. Can I change my shipping address?

No. Once an order has left the warehouse, we will NOT be able to change the shipping address.  

7. Can I cancel my order?

Yes. We offer a 1-day cancellation policy, which means that you can cancel your order for any reason within 1 day of placing it.

8. How can i track my order?

You may track your order by going to the following link:

 https://www.kudosgadgets.com/pages/order-tracker

9. Can I exchange an item?

No. We have a refund only policy. However, if you receive a wrong order or order is defective or not as described in our website, then we will refund you (some exceptions may apply). For more info, please click on the following link to go through our refund policy:

https://www.kudosgadgets.com/policies/refund-policy

Contact Us

If you have any questions about our products or your order, please contact us at our email at support@kudosgadgets.com and we will get back to you within our supporting hours below:

Support Hours:

Monday - Friday: 9 AM - 5 PM (Eastern)